Virtual Assistant · Essex & Remote

Your business,
brilliantly
supported.

Hi, I'm Charlotte. For 15+ years I've been the safe pair of hands behind busy founders — handling the admin, inbox chaos, scheduling and socials so you can get back to the work only you can do.

  • ✓ Enhanced DBS checked & fully verified
  • ✓ CQC registered manager experience
  • ✓ Now taking new clients · From £25/hr
Book a free intro call See what I do →

no contracts, no faff — just help when you need it

Charlotte Powell, Virtual Assistant
Now taking new clients · From £25/hr
est. 2019

About me

A safe pair of hands
for your business.

15+ years across operations, account management, procurement and admin — from Ford Motor Company to award-winning care providers. I've worn every hat, fixed every fire, and learned exactly what good support looks like.

Now I bring that real-world experience to small business owners who don't need another tool, app or productivity hack. They need a brilliant human who just gets it done.

Let's have a chat →
15+
Years of professional experience
5+
Industries worked across
CQC
Registered manager
100%
Remote & flexible

What I do

Pick the bits that
drive you mad.

Mix & match across these four core areas. Most clients start with one, then expand once they see how much time they get back.

01

Admin & inbox

The unglamorous-but-essential. I clear the noise so the important stuff actually gets seen.

  • Inbox management & triage
  • Calendar & diary
  • Document prep & filing
  • Data entry & CRM tidying
02

Personal assistance

Life-admin that's eating your evenings. Travel, errands, gifts, household bookings — sorted.

  • Travel & accommodation
  • Restaurant & event bookings
  • Gift sourcing & sending
  • Household research & suppliers
most popular
03

Customer support

First-line care for your customers, in your tone of voice. Quick replies, happy clients.

  • Email & chat replies
  • Order & booking enquiries
  • Complaint resolution
  • Process documentation
04

Social & content

Show up consistently without burning hours. Light-touch social so your business stays visible.

  • Content scheduling
  • Caption drafting
  • Comment & DM replies
  • Simple Canva graphics

Need something else? Just ask — if I can help, I will. If I can't, I probably know someone who can.

How it works

From overwhelmed
to organised in a week.

  1. 1

    We have a chat

    30-min free intro call. You tell me what's draining your time. No script, no sales pitch — just an honest conversation about whether I can help.

  2. 2

    I propose a plan

    A short written proposal with the scope, hours and price. Clear, no hidden fees. You decide if it's right.

  3. 3

    We get set up

    Logins, tools, processes — I take notes and build the runbook. Most clients are operational within 3-5 days.

  4. 4

    You get your time back

    Weekly check-ins, monthly reports. Easy to scale up, scale down, or pause. Your business, brilliantly supported.

Simple pricing

No tiers. No tricks.
Just honest hours.

Three ways to work with me. All include onboarding, weekly check-ins and a monthly report. Cancel or pause any time with 14 days' notice.

Pay-as-you-go

£35/hr

For one-off projects or unpredictable weeks. Buy hours, use them when you need them.

  • Minimum 4 hours
  • Hours valid 6 months
  • 48-hour turnaround
  • Email support
Get started
most clients pick this →

Retainer

from £25/hr

A set block of hours every month. Best value, priority response, real continuity.

  • 10, 20 or 40 hours / month
  • Priority same-day response
  • Weekly check-in calls
  • Monthly progress report
  • Roll over up to 5 hours
Book a call

Project

fixed quote

A defined piece of work with a clear start & finish. CRM cleanup, event prep, launch admin.

  • Free scoping call
  • Written proposal
  • Fixed price, no surprises
  • Delivery within 2-6 weeks
Tell me more

Kind words

What clients say.

“
Charlotte gave me back ten hours a week within the first month. I genuinely don't know how I ran the business without her.
Sarah M. Founder, boutique consultancy
“
Properly experienced — not just a VA who does tasks, but someone who thinks ahead and flags things I'd have missed.
James R. Director, care services
“
Trustworthy, calm, and brilliant under pressure. She handled our entire client onboarding while I was on holiday.
Priya K. Coach & small business owner
Enhanced DBS Checked & verified
CQC Registered Manager experience
15+ years Operations & admin
Essex-based UK working hours

FAQ

Good questions.

Anything else? Just ask — I'll get back to you within a working day.

How quickly can we start?

Usually within 3-5 working days of the intro call. If you have something urgent, I sometimes have same-week capacity — just ask.

Is my data & access secure?

Yes. I work with a password manager (1Password / Bitwarden) and never store credentials in plain text. I'm Enhanced DBS checked, GDPR-aware, and happy to sign an NDA.

What tools do you use?

Whatever you use. I'm fluent in Google Workspace, Microsoft 365, Notion, Asana, Trello, ClickUp, Slack, Canva, Mailchimp and most CRMs. New tools? I pick them up fast.

Do you work weekends?

My core hours are Mon-Fri, 9am-5pm UK time. Occasional weekend work is possible by arrangement — usually for events or launches.

What if I don't use all my retainer hours?

You can roll up to 5 hours into the next month. Beyond that, unused hours don't carry — but you can scale your retainer down with 14 days' notice.

Can you work with my existing team?

Absolutely. I slot in alongside in-house staff, freelancers, accountants — whatever your setup. Most clients use me for the bits no-one else has time to own.

Get in touch

Let's have a
proper chat.

30 minutes, no obligation, no sales pitch. Tell me what's on your plate — I'll tell you honestly whether I can help.

— Charlotte x

I reply within one working day.